Frontline Leader Series Level 2

Join us for this 3-day course August 8, August 29, and Sept. 19.

As you continue to hone your skills in Leadership Fundamentals, Effective Communication, and Emotional Intelligence & Difficult Conversations, it’s time to elevate your expertise with Frontline Leadership – Series 2.

**Managing Conflict & De-Escalation**
– Understand how positive conflict can be healthy
– Learn five different approaches to managing conflict
– Utilize the C.A.L.M. model for conflict management
– Gain tools to de-escalate elevated conflict situations

**Leading Through Change**
– Grasp the process of change and manage it effectively as a leader
– Understand the emotional impact of change
– Communicate change effectively
– Navigate challenges when change doesn’t go as planned

**Goal Setting & Coaching with Skill Transfer**
– Set effective goals and actionable steps to achieve outcomes
– Define clear expectations for your team
– Coach to performance using the Skill Transfer Process
– Assess team members with the Performance Assessment Tool